Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area)

Remote

Full Time

Mid Level

Job Description
US Advisors is seeking Remote Call Center Analysts located in the Oklahoma City, OK area to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Analysts will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Responsibilities

Answer and track high-volume inbound calls in a federal contact center
Document calls and prepare detailed reports in government systems
Conduct database and open-source intelligence (OSINT) research
Route and escalate calls according to operational procedures
Maintain accuracy while handling sensitive or law-enforcement related information
Other duties, as assigned

Requirements

Required:

3+ years of call center or contact center experience
Associates Degree
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
Ability to work in a 24/7 operational environment, including nights and weekends

Preferred:

Experience operating in federal, DHS, ICE, or law enforcement environments.
Prior experience supporting contact/call center environments.
Experience with 24/7 operational environments.

Compensation
Hourly rate is $23.30

Additional Information

Client: Federal law enforcement agency
Clearance Requirement: DHS Suitability/Public Trust
Work Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operations
Start Date: Immediate upon background approval

About US Advisors
US Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.

Equal Employment Opportunity Statement

US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Are you a U.S. citizen?*

Are you able to obtain and maintain a DHS Public Trust clearance/suitability determination?*

Do you currently reside within or near Oklahoma City, OK?*

Do you have at least three years of call center experience?*

Do you have an associate's degree or higher level of completed education?*

Are you open to working full-time or part-time?*

Are you able to work overnight shifts, typically from 11:00 PM to 07:30 AM?*

Are you able to work on weekends?*

Are you able to work morning shifts, typically from 07:00 AM to 4:00 PM?*

Are you able to work mid shifts, typically from 2:30 PM to 11:00 PM?*

Please list any specialized call center skills or tools you have used (e.g., CRM systems, call management software, ticketing platforms).*

Please list any foreign languages you speak and note your language proficiency level (beginner, intermediate, advanced, native).*

In the past five (5) years, have you been fired, asked to resign, separated by mutual agreement due to performance or conduct issues, from any employer? This does not include layoffs due to downsizing, contract loss, or similar circumstances.*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area)

Apply for this position